Refund and Return Policy

Thank you for choosing [Your Brand Name]! We are committed to providing you with high-quality watches. If you are not satisfied with your purchase, we offer a flexible refund and return service. Please review the following policy carefully before submitting a refund or return request.

1. Return Conditions

• Time Limit: You may request a return within 30 days from the date of receiving the product.

• Product Condition: The returned item must be in its original condition, including all packaging, tags, manuals, and accessories. The watch must not show signs of wear, scratches, or damage.

• Reasons for Return: We accept returns for the following reasons:

  • The product has a quality issue.

  • The product significantly differs from its description.

  • You are dissatisfied with the product (non-quality-related returns may incur fees).

2. Refund Process

• Request a Return: Please submit a return request via [your customer service email] or [your website backend], providing your order number, reason for return, and relevant photos (if applicable).

• Return Authorization: We will review your request within 1-3 business days and notify you via email if the return is approved.

• Return the Product: After receiving return authorization, please ship the product to the following address: [Your Return Address]. Ensure you use a secure shipping method and retain the tracking number.

• Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

3. Refund Scope

• Full Refund: If the product has a quality issue or does not match its description, we will issue a full refund (including shipping costs).

• Partial Refund: If the return is not due to a quality issue, the refund amount will exclude actual shipping and packaging costs.

• Non-Refundable Cases:

  • Returns requested after 30 days.

  • Products damaged due to misuse or improper handling.

  • Products missing packaging, accessories, or tags.

4. Exchange Policy

If you would like to exchange the product, please indicate this in your return request. We will arrange an exchange after receiving the returned item, and shipping costs will be covered by [Your Brand Name] (for quality-related issues only).

5. Important Notes

• Please ensure the returned product is securely packaged to avoid damage during transit. If the product is damaged due to improper packaging, we will not be able to process your refund or exchange.

• Refund processing times may vary depending on your payment method or bank.

6. Contact Us

If you have any questions about our refund and return policy, please contact us via:

• Email: [Your Customer Service Email]

• Phone: [Your Customer Service Phone]

• Live Chat: [Your Live Chat Link]

Friendly Reminder: Please carefully review product descriptions and sizing information before making a purchase to ensure you select the right product. We aim to provide you with a pleasant shopping experience through high-quality products and services!